March 19, 2020 UPDATE FOR IMMEDIATE RELEASE
To ensure the safety of both our staff and our clients, we are instituting a new protocol. Effective immediately, Dixie Animal Hospital will be keeping it's doors locked during the day and only offering curbside services with very limited exceptions of allowing clients/people into the building. We will have doorbells installed at both the front door and exit door for general public use, but the majority of initial contact should be made from within the client's vehicle (see procedures below). This new protocol is being put into place for the safety of both our staff and clients to minimize the risk of spreading COVID-19 as per the recommendations from the CDC, AVMA and several other health organizations.For clients picking up prescriptions, food, supplies, etc.
1. The client can place the order by phone, then call when they arrive.
2. A receptionist team member will then bring the supplies to the vehicle and collect payment from the owner.
For clients coming in for appointments or patient drop-offs (surgery, drop-offs, boarding, etc.)
1. The client should call when they arrive in the parking lot. A receptionist should complete the check-in procedure over the phone and briefly explain this procedure to the client. Receptionists should get the best phone number to call. If a client did not have a cell phone, then this could be done through the glass door or possibly letting the client into the lobby and doing it with social distancing.
2. Next, a nurse should speak with the clients to get a history.
3. The nurse will then go to the client's car to pick up the animal. Nurses should wear gloves and a mask.
4. At this point, the nurses will bring the patient inside and do vital signs, then have the doctor do the exam.
5. The doctors will examine the pet and then call the owner to go over the treatment plan. Treatment will then be completed.
6. Receptionists will call the client to go over the bill and get payment and let the client know that a nurse will bring their pet back out to the car.
We understand that these new procedures are less than ideal, however, we want to do our best to ensure the safety of everyone involved which will result in allowing us to maintain operations for your pets as long as we can remain open. If you have any questions about these changes, please be sure to contact us as soon as possible.
March 18, 2020 INITIAL STATEMENT RELEASE
As each day progresses we are met with a steady stream of news and updates regarding COVID-19 (coronavirus) which is met with frequent changes to protocols and recommendations. At Dixie Animal Hospital, the health and safety of our patients, staff and community is our number one priority. Our foreseeable goal is to continue to provide seamless and available service for you and your pets as long as possible. We are committed to offering a safe and healthy environment for you and your pets.
Client Guidelines for Health and Safety
Client Precautionary MeasuresAs we have watched and taken note from the rest of the world, precautionary measures will be the biggest help in slowly the spread and flattening the curve. We have taken several steps to do our part as a business and have trained our staff in new protocols:
Thank you for your understanding and please do not hesitate to call us with any questions. We’re here for you, your pets, and the community in which we live. We will continue to keep you informed as news and information becomes available. Thank you for being a part of the Dixie Animal Hospital Family.
The doctors and staff at Dixie Animal Hospital