Privacy policy

Last updated March 25, 2024

Introduction

Dixie Animal Hospital is committed to individual privacy and protecting your personal information. This policy provides information on how we collect, use, share, secure and store your information when you visit our website or use our services.

Please take a moment to familiarize yourself with our privacy practices and know that you can contact us if you have any questions or concerns about privacy.

To help you understand this policy, know that:

• the terms "we," and "our," refers to Dixie Animal Hospital;
• the terms "you" and "user(s)" refers to a person or entity that uses a website, application or Service;
• the term "Personal Information" refers to information that identifies or can be used to identify a person, indirectly or directly, including, but not limited to first and/or last name, email address, gender, phone number, address, date of birth or other demographic information;
• the term "Non-Personal Information" refers to information that, on its own, does not directly associate with a specific individual;
• the term "System(s)" refers to websites, applications or systems that are owned, operated and/or managed by or for Dixie Animal Hospital;
• the term "Service(s)" refers to the services and products that are offered through our Systems—made available either at a cost or for free—including, but not limited to, Dixie Animal Hospital products, email newsletter subscriptions, applications , blogs, social networks, or other online, mobile, or wireless offerings that post a link to the Dixie Animal Hospital Privacy Policy, whether accessed via computer, mobile device, or other technology.

The Dixie Animal Hospital Privacy Policy is reflective of any data that we have collected or will collect, whether it is provided directly or indirectly from you.

Changes to the privacy policy

Dixie Animal Hospital reserves the right to change, modify, add or remove portions of this Privacy Policy at its discretion. Whenever we make material changes to this Privacy Policy, however, we will communicate policy updates and their effective dates by either posting a notice on dixieanimalhospital.com or sending you an email. If you continue to use any of our Systems after a policy change, it means that you accept this Privacy Policy.

Collection and use of information

Dixie Animal Hospital collects and uses information, both personal and non-personal, that helps us provide our Services and products to you. We may request your consent before using your Personal information where required by applicable law.

Information sources

Dixie Animal Hospital collects information in two ways: information you provide to us and automatically through operating our Services.

• Self-reported: Individuals provide Dixie Animal Hospital with information through applications, surveys, web forms, and updates made by phone, email, or Dixie Animal Hospital.
• Use of services: Anonymous information automatically collected about how individuals use our Services.

Personal information

When we are provided with information that can be used to identify a person, either directly or indirectly, this information is deemed "Personal Information."

Personal Information we may collect: Name (first name, middle name, last name, second last name, former/maiden name, prefix, suffix) Spouse name Biological sex and gender Ethnicity Date and place of birth Mailing address Email address Phone number Education information Employment information Professional information Website interests Subscription preferences Social media account information and content ADA accommodations Survey responses Limited financial account information

Personal information may be used to: Establish a doctor-patient relationship Create a web account Process transactions and purchases of products or Services Send informational communications by email and physical mail Fulfill your requests for information Send email updates, alerts and newsletters Enable the use of certain features of our Services Personalize your website experience Provide customer service Send promotional emails Qualify for volunteer opportunities Manage and process job applications Process financial/tax transactions

Non-personal information

Depending on which Services you use, we may also collect information that isn't attached to an individual and can't be used to identify an individual, also known as "Non-personal information."

Non-personal information we may collect: Language settings Device information (e.g. desktop computer, tablet, mobile) Technology specifications (e.g. operating system, web browser) Web session information (e.g. date/time, time zone, pages visited, session duration, website referral information, marketing campaign information, actions taken during the session) Search queries Unique device identifier Referrer URL Location information

Non-Personal Information may be used to: Improve user experience for web platforms and content Help us understand trends and utilization of Services Report on page views and content downloads

Email

We do not share your email addresses with third-party organizations, except in the following circumstances:

• if Dixie Animal Hospital has received your consent; or
• if needed to provide Services for Dixie Animal Hospital, such as sending emails from Dixie Animal Hospital to another clinic

Transactions

If you subscribe to, register for, order or purchase a Service through our website, the payment information you submit, if any, is collected and used by payment processors that we partner with, and used by them in accordance with their privacy policies. Dixie Animal Hospital may store limited financial account information which we require for internal record keeping.